Incognito Casino

Do not deposit using a third party’s payment method, including a family member’s or company account. Such deposits are invalid, and winnings arising from them are void and subject to forfeiture. Keep your payment details current or deposit and withdrawal requests may be declined. Transfers of funds between accounts are prohibited. Deposit only funds you intend to use with our services. If we believe you deposited without that intention, we may suspend or close your account and may have to report the matter. For a failed, cancelled or unreceived deposit, we may void related balances, bonuses and winnings. We may review your source of funds, request further evidence for prompt submission and, if we cannot verify that source to our satisfaction, suspend or terminate your account, disable payment methods or freeze or confiscate funds. You must reimburse our losses from chargebacks, reversals or cancellations initiated by you or someone acting for you or on your instructions. To the fullest extent permitted by law, you must avoid actions or omissions that might cause a deposit cancellation.

By default, we process withdrawals through the payment methods used for deposits on a first in, first out basis. The initial deposit amount must be withdrawn by the same method used to deposit it. If default routing is impossible or you request another method, we may require proof that you legally own it and delay or suspend the withdrawal until we are satisfied. Processing may be prevented by missing first and last names in the Beneficiary field, a receiving account in another person’s name, excessive payment methods on your account or limits imposed by your bank.

Once submitted, a withdrawal request cannot be changed. Cancellation depends on its processing status in the Transactions tab of the Cashier. A Cancel button appears there if cancellation is available.

Wherever possible, we do not charge for deposits or withdrawals. Certain methods or foreign-currency charges may incur fees, which we use reasonable efforts to notify you about when transacting. Your bank, card provider or payment provider may charge separately. You must enquire about and accept their fees, for which we are not liable. Withdrawal commissions do not apply if you wager your deposit at least 1 time. If you request withdrawal before using all deposited funds with our services, we may deduct reasonable deposit and withdrawal processing costs before transferring the balance. Following an investigation finding fraudulent or abusive behaviour, we may deduct a reasonable, justifiable refund fee, including applicable third-party fees, after written notice of its amount and rationale. You receive the remaining balance.

Payments to and from your account are processed by Payments Facilitators, including third-party financial institutions, payment agents or payment providers. You authorise us to instruct them in accordance with your payment instructions. We are not responsible for their acts or omissions before we receive a deposit or after we initiate a withdrawal transfer, and we may direct payment disputes to the relevant facilitator. We are not liable for errors or omissions in your withdrawal request. Report an incorrectly processed deposit or withdrawal to us, and we will use reasonable efforts to resolve it.

We hold deposited funds separate from our own operational funds, but cannot guarantee that they will be separate from our other assets or repaid in insolvency. We are not a bank. Deposits earn no interest and have neither government insurance nor deposit-security-scheme protection. We may deduct amounts you owe under our terms without notice. If money is credited in error, you must hold it for us and repay it immediately on request. We use reasonable efforts to detect errors and notify you promptly.

Within any rolling 72-hour period, our maximum cumulative casino profit, excluding progressive jackpot wins, is EUR 100,000 for Premium Users, EUR 25,000 for Advanced Users and EUR 5,000 for Standard Users, or currency equivalent. Payment is restricted to the applicable cap, and we may void excess profits.

Our Irregular Play rules permit withholding a withdrawal and removing bonuses or winnings. Covered bets include totals of at least 30% of the smallest deposit in play, including feature purchases at that threshold, wagers of at least 30% of the smallest bonus during wagering, total bets of at least 30% of the smallest Cashback Bonus, feature purchases of at least 30% of the deposit or smallest bonus in play, and total bets of at least 30% of redeemed comp points. Switching from Slots to Table or Other games using bonus funds before wagering is complete is also covered, as are zero, hedge or low-margin bets. Low-risk bets covering more than 50% of a round's possible outcomes are also covered, such as red and black on Roulette, 19 or more straight-up Roulette numbers, or Player and Banker on Baccarat. If we find you using strategies such as Martingale, double-up or one-number betting, or abusing in-game bonus features, your winnings will be voided and your account permanently closed. Maximum-bet and cut-winnings terms apply to all products.

We may report or withhold winnings when required by law or a competent authority. If we reasonably suspect fraudulent, unlawful or improper activity, including money laundering, or a material breach of our terms, we may restrict, suspend or terminate your account. During such an Access Restriction, we need not return the remaining balance, which is forfeit. For abusive conduct, we may withhold real-money funds or pending withdrawals only to the extent necessary to cover actual or anticipated losses or liabilities arising from that conduct. We make that determination under our internal policies and fairness guidelines.

Identification documents include a passport, ID card or driving licence shown beside a handwritten note containing six randomly generated numbers, plus a second picture showing your face. Manual residence evidence may be a utility bill sent to your registered address and issued within the last 3 months, or an official government residence document. Electricity or water bills, bank statements and government post addressed to you are examples.

An account becomes inactive after at least 7 consecutive months without the specified account access or use for services, deposits, withdrawals or transfers, or if otherwise deemed devoid of meaningful activity. The fee is €50 for each inactive month, or a lesser amount that reduces the balance to zero. We attempt to notify you and give at least 30 days’ notice before deductions.

Once you qualify, we use cash before Bonus Funds. Feature Buys are prohibited with bonus funds, and the maximum bonus-funded bet is $5 or €5 per round. A bonus falling below €0.10 closes automatically and is forfeited. Winnings from bonus funds cannot exceed €2,000. Offers are valid once per customer, computer, network address and household. Requesting a withdrawal before using a credited bonus automatically cancels unused Free Bets, Bonus Money or Free Spins. You cannot use bonus funds while casino or sports bets remain open. Closing an account forfeits bonuses, points and cashback. Awards issued or unclaimed before or during closure are not restored if the account reopens.

Our bonuses apply only to the services specified in an offer and are subject to its additional restrictions, normally once per offer unless stated otherwise. Bonus amounts are not directly withdrawable, and bonus winnings require completion of qualifying and play-through conditions. Use a received bonus in whole or part within 7 days or we remove it. If a bonus is awarded without a deposit, winnings are capped at €10 and any excess is removed. If free spins are awarded without a deposit, withdrawable winnings are capped at €5 and excess winnings are forfeited.

If you opt in to 2 or more bonuses together, one deposit may activate only 1. A second bonus needs another qualifying deposit, and a deposit below the eligible minimum may receive none.

We may void Bonus funds and winnings for breaches of our terms, promotion abuse or fraud. We may change, suspend or cancel promotions without prior notice or exclude players who fail their conditions. Fraudulent patterns intended to evade wagering are prohibited and may lead us to retain winnings. Examples include delaying rounds or features until after wagering, leaving large bets on the table, for example in blackjack, and returning after wagering is complete, building game value with bonus funds and cashing it out during real-money play, and exploiting software bugs. We may reasonably void promotional funds, winnings or benefits for network-wide bonus hunting, collusion, fraud, multiple accounts or gameplay inconsistent with fair promotional use. Participation is subject to these integrity conditions. We may remove future marketing and promotion eligibility, although a notified promotion for which you already qualified may remain available subject to its expiry and other conditions.

Cash Out permits early settlement on terms offered by our sportsbook and may be available for pre-match or live bets. Our sportsbook may adjust, suspend or withdraw an offer at its discretion without giving a reason. Related outcomes cannot be combined in a standard Combo unless a specific feature such as Bet Builder permits it. Our sportsbook may change, suspend or remove Bet Builder. Its bets may combine with standard or other Bet Builder bets in Combo or System bets, and incorrectly settled selections follow the error rules. If a Bet Builder selection is void, the whole bet becomes void after all selections complete unless one has lost. Early Payout may apply to Single, Combo, System or Bet Builder bets and certain bonus types. Only qualifying selections settle early, while the others follow normal settlement. Our sportsbook may reject or void Early Payout bets under the general void rules.

Our sportsbook information is for information and entertainment, without guarantees of accuracy, completeness or real-time delivery. Any betting decisions based on it are your own, and you must remain informed about actual event circumstances. Incorrect displayed dates, times or scores do not generally justify voiding except under applicable late-bet rules. Football-specific rules permit our sportsbook to void affected bets for a time error that materially affects odds, bets placed while an incorrect score is displayed, or incorrect team or tournament information.

Our general late-bet rule voids bets accepted after an event starts unless they are clearly live in-play, while the material-advantage rule keeps such bets valid unless an unfair advantage justifies reasonable voiding. Our sportsbook may void bets on known outcomes or odds left unchanged because of technical issues or delayed data, as well as obvious odds errors, market-limit errors, bad or switched odds and incorrectly accepted bets. Material advantage includes an already completed event left open or information materially ahead of the data feed. Acceptance errors or unfair practices may also lead to voiding or suspended settlement, including until proceedings end. Affected bets are void where transactions cannot be recovered or official time-sensitive data is missing. Our sportsbook disclaims malfunction-related losses and may void pending bets if an account balance is negative.

Our rules require individual betting with personal funds and decisions. Coordinated, syndicate, automated, shared-account and group betting is prohibited. Our sportsbook may void repeated same-outcome bets or bets from multiple accounts using the same network address. Bets placed through multiple or third-party accounts to bypass limits are void. Report software errors immediately. Abuse may lead us to suspend an account or freeze funds and our sportsbook to cancel accepted or settled bets directly affected by the error. Fixed-match betting brings restrictions and cancellation of affected bets. Arbitrage betting is prohibited and may cause immediate cancellation and permanent restrictions. On suspicion of unfair activity, our sportsbook may void bets and we may suspend withdrawals for up to 31 calendar days during our investigation.

For a void bet, we return the original stake to the account balance, technically settling it at Odds of 1.00. A dead heat in a Combo does not void its selection. Instead, stake or odds are reduced proportionally by the tied participants, with cumulative reductions across affected legs. If a race is abandoned, moved to another track or postponed to another date, singles are void and Combos are recalculated without that event. A racing single accepted after the official start is void and refunded, while a late event in a Combo is void and its other legs stand. Incorrect racing information, including odds, may cause voiding regardless of the error’s cause. A late horse or greyhound withdrawal ordered by stewards follows their decision on its status and applicable deductions for remaining runners.

Our esports rules supplement general sportsbook rules. Where rules contradict one another, game-specific rules take precedence over esports general rules, followed by general sportsbook rules. Replacing more than 50% of a team’s registered starting roster with substitutes voids match markets, and our sportsbook may treat the fixture as a new event. An outcome-affecting integrity violation conclusively confirmed by the organiser, a recognised integrity authority or a state authority within 72 hours of completion voids all match markets. If an officially confirmed replay or rollback subsequently annuls part of a game, settlement of previously settled affected markets is cancelled and those bets are void. For Cricket 24 esports matches, an official-stream outage for the full match voids all match markets. An interruption during a Key Event leaves markets settled before it standing and voids unsettled markets. The official recording determines timing and duration for pre-match and live bets.