Incognito Casino Terms and Conditions
Using Incognito Casino
These terms explain how you may use Incognito Casino. By continuing to use our services, you accept these terms. If you do not accept them, please stop using our services.
We set the conditions for registration, account use, deposits, withdrawals, bonuses and gameplay. We may revise, remove or reorganise our content. Availability can also be affected by maintenance, network problems or technical faults. We do not promise uninterrupted or error-free access.
Access and permitted use
You may use Incognito Casino for lawful, personal purposes. You must not try to damage our services, bypass security, interfere with other visitors, introduce harmful code or use automated methods in a way that disrupts the service.
You must be at least 18, or older if the legal gambling age that applies to you is higher. You must also be legally able to enter a contract and comply with the laws that apply where you are located.
Our restricted territories include the United Kingdom. We may use technical controls to prevent people in restricted territories from opening an account or using our services. Money deposited while you are permanently or temporarily in a restricted territory may be forfeited and not returned. Do not attempt to bypass location controls.
Incognito Casino accounts
Our account rules require:
- one account per player, opened only for that player's personal use
- accurate registration details that are kept up to date
- confidential login details and prompt reporting of suspected unauthorised access
- no sale, purchase or transfer of an account
- no transfer of funds between Incognito Casino accounts
- no account use while self-excluded or otherwise prohibited from gambling
We may apply one-account controls across a person, household, address, email address, telephone number, internet protocol address, payment method, linked wallet or device. We may restrict, suspend or close suspected duplicate accounts and withhold related winnings.
Verification and source of funds
We may conduct identity, credit, fraud and other checks when required by our policies, applicable law or a relevant authority. You must provide the information and documents we request. We may restrict or suspend your account until our checks are complete and may use third parties to assist with verification.
We may also ask for evidence showing where deposited money came from. If we cannot verify the source to our satisfaction, we may disable payment methods, freeze funds, suspend the account or close it.
Deposits and withdrawals
The payment options we show are illustrative and may change. A method may have its own minimum or maximum. We do not guarantee that every listed method will be available to every player.
You may use only a payment method belonging to you as the account holder. We do not permit third-party cards, bank accounts or wallets. We credit deposits after we or our agent receive the money.
Deposited money is not a bank deposit, earns no interest and is not protected by a government deposit scheme. Although we hold player deposits separately from operational funds, we do not guarantee that the money would remain separate or be returned if we became insolvent.
A withdrawal may require completed verification, cleared deposits, source-of-funds checks and the absence of an investigation into a game fault or a material breach. We may delay, refuse or cancel a withdrawal while we carry out further checks or investigate an irregularity.
By default, we process a withdrawal back to deposit methods on a first-in, first-out basis. If that is not possible, or you request another method, we may require proof that you own the destination account.
| Condition | Summary |
|---|---|
| Standard withdrawal limits | Up to €4,000 per day, €10,000 per week and €20,000 per month, or currency equivalent |
| Deposit rollover | No withdrawal commission applies after the deposit has been wagered once |
| Unused deposit | We may deduct reasonable processing costs if deposited money is withdrawn without being used for our services |
| Provider charges | A bank, card issuer or payment provider may apply its own fee |
We may change account-specific limits and will communicate the applicable withdrawal limits before you submit a request.
Bonuses, games and fair use
Each promotion may have separate eligibility, wagering, expiry, game and withdrawal rules. By accepting a bonus, you also accept the conditions attached to it. A bonus must be used within seven days unless the offer states otherwise.
You must read the rules and limits shown for a game before placing a bet. We prohibit fraud, collusion, bots, third-party funding, money laundering, exploiting faults, fixed-event betting, insider information and play designed to evade the normal house edge or bonus rules. Suspected prohibited play may lead to restrictions, account closure, withheld payments or forfeited funds.
Inactive accounts and closure
We may classify your account as inactive after at least seven consecutive months without meaningful account activity. We may charge a monthly inactivity fee of €50, or the smaller amount needed to reduce the balance to zero. We will try to give you at least 30 days' notice before taking an inactivity fee.
To request account closure, contact our support team from the email address registered to your account. Our Responsible Gambling page explains separate self-exclusion options and their effects.
Complaints and support
Please raise a service complaint promptly and provide full details. We will work towards resolving it within 90 days after receiving notice. If an escalated complaint remains unresolved, you may ask us to refer it to our compliance department.
For help, email [email protected]. Requests that change or close your account must follow our stated support process.