Incognito Casino Responsible Gambling
Responsible gambling at Incognito Casino
We want gambling to remain an optional form of entertainment. It should not be treated as a way to earn money or recover previous losses.
Decide in advance how much time and money you can afford to spend. Stop if play is no longer enjoyable, if you are chasing losses or if it is affecting your concentration or wellbeing.
Safer-play habits
These practical steps can help you stay in control:
- use only money set aside for leisure
- set a spending limit before starting and keep to it
- set a time limit and make room for other activities
- do not increase the risk in an attempt to recover a loss
- take a break when you feel tired or find it difficult to concentrate
- avoid gambling while distressed, under heavy pressure or affected by alcohol, drugs or medication
We calculate deposit, loss and betting limits using their euro-equivalent values, whatever account currency you use. Use the controls and instructions displayed within our service to set, change or remove a limit.
Self-exclusion
To request self-exclusion, contact our Support team through our service and state the period you need. Our team will provide the remaining instructions.
| Option | Our condition |
|---|---|
| Fixed-period self-exclusion | Choose a period from 6 months to 5 years. You cannot cancel the selected period early. |
| Processing | We put an email instruction into effect within 24 hours. |
| While excluded | You cannot use your account or our services, request a deposit or withdrawal, or access the account balance. We restore access after the selected period ends. |
| New accounts | You must not open another account during exclusion. An attempt may lead to the original account being permanently banned. |
| Permanent self-exclusion | We close the account permanently, access ends and any money left in the account is forfeited. Consider this consequence before choosing the permanent option. |
We take reasonable steps to apply an exclusion. You are responsible for not bypassing those measures. We exclude liability for losses caused by circumvention.
Use our support process for any request to apply, shorten or remove an account restriction.
If gambling is causing harm
Stop gambling and seek help if you are concerned about your play. Gambling Therapy provides further guidance and an online self-assessment.
For help, email [email protected]. Do not send passwords, payment-card details or verification documents to this address. Account restrictions must follow our Support process.
Protecting minors
You must be at least 18, or older where the applicable legal gambling age is higher.
Keep account credentials away from children and other minors. Device-level or network-level filtering tools can also help prevent access to age-inappropriate material.